Refund & Return Policy

Last updated: 12/02/2026

At CraftnSteps, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we’re here to help.

1. Return Eligibility

You may request a return if:

  • The item was purchased from craftnsteps.com

  • The item is unused and unworn

  • The item is in its original packaging

  • The item is returned within 14 days of delivery

  • Proof of purchase is provided

We reserve the right to refuse returns that do not meet these conditions.

2. Non-Returnable Items

The following items cannot be returned:

  • Used or worn products

  • Damaged items caused by misuse

  • Custom or personalized products

  • Items returned without original packaging

  • Sale or discounted items (unless defective)

3. Return Process

To initiate a return:

  1. Contact us at contact@craftnsteps.com

  2. Provide your order number and reason for return

  3. Wait for return instructions and approval

  4. Ship the item to the provided return address

Unauthorized returns may not be accepted.

4. Return Shipping Costs

  • Customers are responsible for return shipping costs

  • Shipping fees are non-refundable

  • We recommend using a trackable shipping service

If the product is defective or incorrect, we cover return costs.

5. Refunds

Once we receive and inspect your return:

  • You will be notified of approval or rejection

  • Approved refunds are processed within 5–15 business days

  • Refunds are issued to the original payment method

Processing time may depend on your bank or payment provider.

6. Exchanges

We replace items only if they are:

  • Defective

  • Damaged during shipping

  • Incorrectly delivered

Contact us within 48 hours of receiving your order.

7. Damaged or Incorrect Orders

If your order arrives damaged or incorrect:

  • Contact us immediately with photos

  • We will arrange replacement or refund

8. Late or Missing Refunds

If you have not received your refund:

  • Check your bank account

  • Contact your payment provider

  • Contact us for assistance

9. Contact Information

CraftnSteps
Email: contact@craftnsteps.com
Website: https://craftnsteps.com